From: Joel Zimelstern
Date: 1 July 2006

Making an insurance claim has never been easy, and now, when you make a claim for damage to your home, your insurers dictate how they will handle YOUR claim!

They ignore the fact that it is your home that needs to be returned to normal. Instead they send round either a loss adjuster who will tell you what they are going to pay for or worse, a builder who will do the repairs to the minimum standard he has agreed with your insurers before even seeing your home!

A few years ago you would contact your insurers, fill in a claims form and send in an estimate from the builder or decorator you have always used. You would then wait for your insurers approval but instead they would insist on a 2nd or even 3rd estimate.

Ok, to be fair it made sense to you, but it did add to the hassle of the whole claim when you:

1. Thumbed the directory for a builder who would do an insurance quote

2. Take more time off work for an appointment with different builders

3. Chase them for a quote which never seemed to arrive

4. Wait for someone in the call centre to approve your work

5. Send a loss adjuster round to negotiate with you over both the scope and cost of the lowest price!

All the time you lived with the mess and aggravation of the entire claim.

Believe it or not, this didn't work for insurers as more and more policyholders complained.

So to make their life easier, the insurance companies began to use networks of approved builders to check the validity of your claim, the bare minimum of the work required and then carryout the work without giving you the option of querying what was to be done or to what standard.

There is another way, and Approved Claims Solutions, I can show you how.

Joel Zimelstern

"I only had a small leak from my bathroom which caused damage to my kitchen. I called my insurers, they asked for 2 quotes which I sent in straight away. 2 weeks later they told me that they were sending around someone to check the estimates. I turned out that the person checking the work was actually a builder who asked me to sign some papers as he was authorised to carryout repairs for the insurance company!

As much as I complained, the insurance company told me that they would carryout all the work to my kitchen for a lot less than my quotes. I found this hard to believe, but felt I could trust my insurance company.

What a mistake!

1. The work did not start straight away

2. Not everything was being carried out

3. And the quality of what was done was so poor

I was at a loss, after all I had paid my premiums for years and this was how I was being treated.

A friend of mine introduced me to Andrew Peters as he had carried out work to their home. He explained to me that I could appoint a loss assessor to act for me to negotiate the right claim for me.

He put me in touch with an associated company who took over the entire headache of the claim and arranged from Andrew's company to carryout all of the repairs to my home at no extra cost to me."

What's more, we will pay your policy excess so the whole process is FREE to you!!!